Refund & Returns Policy

At localhublcc.com, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our return and refund policy below.

Return Window

We accept return requests within 30 calendar days of the date your order is delivered.

Eligibility for Returns

To qualify for a return, items must meet all of the following conditions:

  • The item must be unused, unworn, unwashed, and in original condition
  • All original tags, packaging, and accessories must be included where applicable
  • The item must not show signs of wear, damage, perfume, deodorant marks, makeup residue, or alteration caused by the customer
  • The return request must be submitted and approved before sending the item back

Non-Returnable Items

For hygiene, safety, and inventory control reasons, the following may not be eligible for return unless defective or incorrectly shipped:

  • Used, washed, or worn items
  • Items returned without prior approval
  • Final sale or clearance items where clearly marked
  • Items damaged due to misuse, improper care, or customer handling
  • Customized or specially requested items, if applicable

How to Start a Return

To request a return, please email support@localhublcc.top with the following information:

  • Your order number
  • Your full name
  • The email address used when placing the order
  • The item(s) you wish to return
  • The reason for the return
  • Photos if the item is damaged, defective, or incorrect

Please do not send back any item without receiving return approval and instructions from our customer support team first.

Return Address

Approved returns should be sent to:

KOSMOS TRADING LIMITED
FLAT RM 03 24/F, HO KING COMM , CTR2-16 FAYUEN STREET MONGKOK KL

Important Notice: This return address is for approved returns only. Returns sent without authorization may be refused, delayed, or become ineligible for refund processing.

Return Shipping Costs

If the return is requested due to personal preference, incorrect size selection, change of mind, or other customer-related reasons, the customer is responsible for the return shipping cost.

If the item arrives damaged, defective, or materially different from what was ordered, please contact us within 14 days of delivery. After review, we may provide a replacement, refund, or other suitable resolution depending on the situation.

Refund Processing

Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed back to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your payment provider or banking institution.

Original Shipping Charges

Original shipping fees are generally non-refundable unless the return is due to our error, a defective item, or a materially incorrect shipment.

Order Cancellation

Orders may be canceled before shipment. Once an order has entered processing or has already been shipped, cancellation may no longer be possible. In such cases, you may request a return after delivery in accordance with this policy.

Need Help?

If you have any questions about returns or refunds, please contact us:

Email: support@localhublcc.top

Phone: +1 2563752098